Why good isn’t good enough. Leading Empowered Teams stresses building trust and empowering team members to anticipate and take action to solve customer problems. Managers learn how to provide team support to create pockets of service excellence within their own control.
An easy-to-read, yet comprehensive 105 page Participant Manual containing key concepts about the Leading Empowered Teams program along with thought provoking quotes and interactive exercises. Also included is a Certificate of Completion and Achieving Excellence Through Customer Service Book.