Learn how to make on-the-spot decisions with confidence. Dramatically shorteng the time it takes to complete any task for customers and co-workers by: Doing it fast, Doing it now, and Doing it right!
Kick off training right-away with this easy to use Facilitator and Participant Package for 25 Participants!
- A user-friendly 150 page count page Leader Guide
- A set of 2 DVDs for a leader (facilitator) to train a group of participants
- 25 Participant Packages. An easy to read 130 page Participant Book for participants to follow along
- Customer service performance standards
- Quality technique card
- Certificate of accomplishment
Only $52 per Participant!