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Trust the Service Quality Institute

John Tschohl, founder of the Service Quality Institute, has been a pioneer in the customer service training industry for over 40 years, implementing customer service training programs for over 20,000 organizations around the world.

Your Customer Service Training Video Set Is All Inclusive. You’ll receive:

  • Free Shipping worldwide
  • A Complete Facilitator’s Manual with exercises, insights, and talking points.
  • A Power-Point Presentation to enhance your training program experience
  • A Printable Certification Template


We’re so confident you’ll love this series, we offer a lifetime money-back guarantee!

Here is a segment from our Service First Video Library on how to deal with irate customers:

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Fill out the form below to receive your introductory materials, an ebook and the first video in our series – completely free

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