There are many tools a company can use to improve customer service. In this video blog, John discusses the one that is often overlooked, speed. Among the many tools and tactics a company can use to improve the customer experience, speed is the most overlooked. He talks about the three major obstacles that hinder employees from improving speed. They include: Employee mindset, company policies, and disregard for the customer experience.
Companies can overcome this by creating a service culture focused on speed. Watch the full Vlog and start working toward a speedy service culture.