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Why it’s Almost Impossible to Implement a Service Culture Plan

I have been talking and writing about customer service longer than anyone else in the world, letting both large and small companies know that it’s fiercely competitive out there and the only way to compete and win is with superior customer service. It will help you retain customers, build market share and improve worker performance. … Read moreWhy it’s Almost Impossible to Implement a Service Culture Plan

Success is Staring You Right in the Face

Even the most successful companies are in constant competition for business.  What sets them apart often boils down to one factor…outstanding customer service.  I have spent 44 years focused on customer service.  I have written hundreds of articles, as well as 7 books on the topic.  I have also been interviewed on television and radio … Read moreSuccess is Staring You Right in the Face

If you invested $1,000 in Amazon in 1997, How Much Would You Have Now?

In a September 2018 Money magazine article, authors Megan Leonhardt and Shawn M. Carter did a nice job of showing the value of investing $1000. Very few executives want to copy Jeff Bezos the founder and CEO of Amazon. Sales in 2018 increased $41.9 billion a 31% increase in sales. I suspect this year they … Read moreIf you invested $1,000 in Amazon in 1997, How Much Would You Have Now?

Out-Learn Your Competition

Successful people are obsessed with learning.  They out-learn everyone around them. They’re voracious readers.  Warren Buffet, Bill Gates, Mahatma Gandhi, and Disney CEO Bob Iger read and learn. They finish newspapers, books, audio books, journals, and magazines like Harvard Business Review, Inc, or Forbes while their not-so-committed peers waste their time on worthless entertainment. I … Read moreOut-Learn Your Competition

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