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Trust the Service Quality Institute

John Tschohl, founder of the Service Quality Institute, has been a pioneer in the customer service training industry for over 40 years, implementing customer service training programs for over 20,000 organizations around the world.

Our Customer Service Training Programs Are All Inclusive! You'll Receive:

  • All Supporting Video Content (in DVD or Flash Drive formats)
  • A Complete Facilitator’s Manual with exercises, insights, and talking points
  • A Power-Point Presentation to enhance your training program experience
  • A Printable Certification Template
  • Free Shipping Worldwide


We’re so confident you’ll love our programs, we offer a lifetime money-back guarantee!

Here's an excerpt from one of our videos on how to deal with irate customers:

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See How We Can Improve Your Customer Service TODAY!

Fill out the form below and we’ll get back to you with a recommendation for your ideal training program. You’ll also receive introductory materials, an ebook and full video from one of our programs – completely free.

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