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$4 Billion Acquisition, Lousy Service and Burning Millions on Advertising

I developed Feelings, the first customer service program ever developed and released it in January 1980. This was before many of my current readers were born. My reasoning was I witnessing firms (in 1979) spending fortunes on marketing and advertising and then, as the customer walked in the front door, the employees would literally smack … Read more$4 Billion Acquisition, Lousy Service and Burning Millions on Advertising

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