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If You Can’t Say Something Nice About Customer Service…COMPLAIN!

In the customer service industry, we cannot avoid complaints.  Complaints happen every day and when a customer complains it is usually for a good reason or genuine concern. They usually have made a purchase that did not meet their expectation—a product, service, or maybe a combination of the two. We must take care of the … Read moreIf You Can’t Say Something Nice About Customer Service…COMPLAIN!

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