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What is Financial Impact of Online Hotel Reviews?

http://www.wsj.com/articles/for-hotels-online-reviews-really-matter-to-the-bottom-line-1479477602?mod=pls_whats_news_us_business_f Knowledge is Power—profit power.  I believe the biggest reason most firms are not customer driven is because they do not understand the financial impact of great service. According to this study, when ratings rose by one star, demand increased by 25% and prices grew by 9%.   To increase a review by one star means the … Read moreWhat is Financial Impact of Online Hotel Reviews?

Mayo Clinic The Most Customer-Driven Health Care Facility in the World

This month I went to the Mayo Clinic for a physical. I compare the Mayo Clinic to the Ritz Carlton and the remaining medical centers across the world being more like Motel 6. There is NO comparison. Everything is built around the customer experience from the moment you walk into this mammoth complex to the time you … Read moreMayo Clinic The Most Customer-Driven Health Care Facility in the World

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