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Customer Service Recovery Strategy for Banks

Watch “Customer Service Recovery Strategy for Banks” on YouTube Hi, I’m John Tschohl. I’d like to talk about how we can implement a service strategy built around service recovery for your bank. Every day bad things happen. Things go wrong. Customers defect. There’re hundreds of banks. There’re lots of different options of where people can … Read moreCustomer Service Recovery Strategy for Banks

The Power of Speed

The marketplace today demands speed. Apple with its iPhones and iPads, has apps downloaded every millisecond. Eric Schmidt and Jonathan Rosenberg of Google in their book, How Google Works say “The pace of change is accelerating.”   Firms are born and die faster. Ideas move around the world more quickly.    Amazon is building a company that excels at … Read moreThe Power of Speed

Customer Service Strategy for Transportation Industry

Watch Customer Service Strategy for Transportation Industry Hi, I’m John Tschohl. I’d like to talk about customer service strategy for the transportation industry. If there’s an industry where it’s more difficult, more fragile, more things can go wrong, it’s probably the transportation industry. There’s a variety of things I talk about in terms of how … Read moreCustomer Service Strategy for Transportation Industry

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