NO Ifs, NO Ands and No Buts. Your Satisfaction is Guaranteed or Your Money Back!

No products in the cart.

Setting Your Sites on the Service Recovery Paradox

Putting in place an effective service recovery plan ensures companies a reliable measure to improve satisfaction, increase loyalty and building lasting customer relationships. And a truly effective service recovery plan can even reverse any negative impression the customer may have had in the first place. Even in the face of a major service failure, customer … Read moreSetting Your Sites on the Service Recovery Paradox

Newsletter Signup