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Handling Irate Customers a Delicate Matter

Dealing with irate customers is among the most pressure packed experiences any employee will ever encounter.  Facing off with a screaming, unreasonable, irrational customer represents the ultimate test of any employee’s service skills.   For even the most seasoned employees, handling irate customers can be difficult.  The essential characteristics, or four C’s will help employees … Read moreHandling Irate Customers a Delicate Matter

Is Customer Service a Myth at Staples, Nordstrom’s and Samsung?

I am amazed at how many large firms promote customer service but offer very little. Most CEO’s believe their employees are empowered and provide great service but unfortunately this is really a myth. The lack of empowerment and service recovery will prevent these firms from excellence and repeat business. I bought a Galaxy Samsung Camera for my safari in … Read moreIs Customer Service a Myth at Staples, Nordstrom’s and Samsung?

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