I personally own a lot of time shares and use RCI to bank them and trade them for other units across the world. RCI is the global leader in vacation exchange. Founded as Resort Condominiums International in 1974 to facilitate exchanges among condominium owners, RCI quickly became a driving force for growth within the industry … Read moreThings About RCI That Drive Me Crazy!
There are many tools a company can use to improve customer service. In this video blog, John discusses the one that is often overlooked, speed. Among the many tools and tactics a company can use to improve the customer experience, speed is the most overlooked. He talks about the three major obstacles that hinder employees … Read moreCustomer Service Leaders Must Master Speed