Having trouble viewing this email? Launch it in your browser.
August 2014
Share on social:FacebookLinkedInTwitterDelicious

Come Learn From the Best


OscarMany organizations have no idea how to drive a service culture. In the world, most companies believe they are awesome at service but few customers would agree.  Companies today are reluctant to finance training for employees to teach them superior customer service skills and to motivate them to replace indifference with enthusiasm

Not enough firms understand the power of the service strategy.  They still do not grasp the concept that when you provide awesome service, revenue and market share increase. Just good service does not get you into the game. 

The Worldwide Customer Service Conference October 2-4 in Minneapolis is organized to help you and your leadership team, understand how to drive a service culture within your own organization. Get Brochure.

Read full blog post here

  • Certification Seminars:

September 15 Minneapolis, MN
Feelings (Certification)
Sign up here

September 15-17 MInneapolis, MN
Certified Customer Service Leader (CCSL)
Sign up here

September 15-18 Minneapolis, MN
Certified Customer Service Trainer (CCST)
Sign up here

September 16-17 Minneapolis, MN
Leading Empowered Teams (Certification
Sign up here

Irate CustomersIrate customers can ruin your day. Facing off with a screaming, unreasonable, irrational customer represents the ultimate test of any employee's service skills. Often employees are not prepared for an aggressive encounter. It can take you to your breaking point if you are not aware and careful. Staying grounded and above the fray requires you to find inner strength, and persevere beyond the initial difficulties.

Read more about this program here.

Or, if you are intersted in purchasing this program, we have special pricing through August 31, 2014. An introductory  start up package with a leaders guide, 2 DVD's is only $1,199. We are giving away 25 FREE participant kits which sell for $21 each a value of $525. Visit our store to order now!

In this issue

John Tschohl, President Service Quality Institute

»Learn from the Best
»Certification Seminars

  • In The Media:

» Mirror, Mirror on the wall - Retail observer

» Bending the Rules - Service Excellence

» Deal With an Irate Customer - Global Post Weekly

If I can personally be of help, feel free to contact me.

John Tschohl
Service Quality Institute
Minneapolis, Minnesota  55420
Office 952-884-3311
Cell 612-382-5636

Follow us:FacebookLinkedInTwitter