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June 2014

Wilderness Safari in Botswana - World Class Service

Tschohl's in Botswana
Matthew, Patricia, John Tschohl

“I’m just “wild” about Wilderness Safari in Botswana”.  Why?  In May I took a break from seminars in Kenya for Amadeus and Botswana for InXcellence to go on safari with Wilderness Safari.  My wife and son joined me and were amazed at the royal treatment we received.

Read full blog post here

See more photos for John's trip! View Photos Now

SQI Worldwide Customer Service Conference October 2-4, 2014

OscarOur Worldwide Customer Service Conference is October 2-4 in Minneapolis at the Mall of America Radisson Blu. This is the largest shopping mall in the US and the only hotel that adjoins the mall. If you want to learn from service leaders across the world this is a must conference to attend. It is an opportunity to network with executives from over 20 countries that are all interested in improving a service culture. The list of speakers is awesome. We have a jam packed conference with plenty of time to explore Minnesota or shop. Minnesota with over 10,000 lakes is one of the most beautiful states in the US.

The registration fee is $500 with a special discount of only $400 if registered by July 1. You have a limited time to leverage this savings. If a visa is required you need to  ask for a US Embassy appointment now. If an invitation letter is required please ask Tom Chapman at  TomChapman@servicequality.com

We have 10 service leaders speaking. Nissan in Mexico, Ethiopian Airlines the most profitable airline in Africa. They made more profit in 2013 than all the other African airlines combined. Dave  Graebel,Inc the service leader in the household goods relocation industry. Banco Proamerica from El Salvador who has incredible results focusing on the service strategy for the last 10 years. I spend a lot of time each year in Vail. The most customer driven ski resorts in the world. Technodon a $1 billion dollar business who is focusing on being the first firm in Kazakhstan to master customer service. CEO Tom Raffio from Northeast Delta Dental will share his  Guarantee of Service Excellence which has created a 75% market share in New Hampshire and Vermont. PPF in Tanzania will show you how Social Security and Pension funds  can drive a service culture. Dr. Peter Johnson who helps firms implement strategy for rapid strategic execution systems.

You can review the agenda, and conference brochure Here

Register Now

Channel Partners Needed Across the World

If you are passionate about customer service and want to help other organizations create a service culture, drop us an email. SQI is in almost every corner of the world. We operate through channel partners who sell and implement our leading edge customer service programs. An investment for product is required. You can have your own business and represent the global leader in customer service. Our goal is to add 50 channel partners in 2014. Contact our team below for more information:

Latin America contact Carmen Velasco  Carmen@servicequality.com

Russia and CIS Countries contact Marina Lukyantseva    Marina@servicequality.com

US and Rest of World contact Tom Chapman TomChapman@servicequality.com

In this issue

John Tschohl, President Service Quality Institute

»Wilderness Safari in Botswana
»Worldwide Conference
»Channel Partners Needed
»Certification Seminars

  • In The Media:

» America's "Guru of Customer Service" heads to Nairobi to conduct travel seminar - eTN Global Travel Industry News

» How to Deal with Irate Customers - Customer Service Manager

» Mirror Mirror on the Wall... - Call Center Times

» Get customer care right if you want stable economy -- expert (PDF) - Industry

  • Certification Seminars:

September 15 Minneapolis, MN
Feelings (Certification)
Sign up here

September 15-17 MInneapolis, MN
Certified Customer Service Leader (CCSL)
Sign up here

September 15-18 Minneapolis, MN
Certified Customer Service Trainer (CCST)
Sign up here

September 16-17 Minneapolis, MN
Leading Empowered Teams (Certification
Sign up here



Handling Irate Customers & Difficult Situations - NEW PROGRAM!

Irate CustomersIrate customers can ruin your day. Facing off with a screaming, unreasonable, irrational customer represents the ultimate test of any employee's service skills. Often employees are not prepared for an aggressive encounter. It can take you to your breaking point if you are not aware and careful. Staying grounded and above the fray requires you to find inner strength, and persevere beyond the initial difficulties.

Read more about this program here.

Or, if you are intersted in purchasing this program, we have special pricing through August 31, 2014. An introductory  start up package with a leaders guide, 2 DVD's is only $1,199. We are giving away 25 FREE participant kits which sell for $21 each a value of $525. Visit our store to order now!

If I can personally be of help, feel free to contact me.

John Tschohl
Service Quality Institute
Minneapolis, Minnesota  55420
Office 952-884-3311
Cell 612-382-5636