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December 2013

Amazon's Jeff Bezos on 60 Minutes... Thinking "Big"


Amazon Video

The recent 60 Minute interview with Jeff Bezos of Amazon focused primarily on holiday shopping, particularly the annual shopping extravaganza that is Cyber Monday.  It's a huge day for Amazon -- more than 300 items will be ordered each second --and does much to reveal the company's true ambitions.  Amazon doesn't just want to reinvent the way we shop for and buy things, it wants to upend every step of the process -- including how our purchases come to us.

Read full blog post here

Moving Up…  Become Indispensable and Extraordinary

Moving UpAll of us are using a tiny fraction of our ability. We have self-imposed limitations that often prevent us from reaching our dreams, from achieving more, from getting promoted and making more money. Moving Up will help you and your employees achieve more.

Moving Up Book

The 127 page book is easy to read. Lots of white space. 16 chapters.  It will be one of the most valuable books you will read as you enter 2014. Moving Up is only $19.95 and we have discounts for volume. You can buy at Amazon, your local book store, or from Service Quality Institute.

 Buy Moving Up Now! 

Moving Up Program for Your Entire Workforce

We have a two-session instructionally designed program implemented in 2 sessions of 3-4 hours each spaced one week apart. We have a user-friendly leader’s guide, 2 videos and a very attractive participant kit. You can view each component including the video on our web site

Get the training now to start Moving Up!

I believe that about 2/3rds of the workforce just shows up. Moving Up gets people to believe in themselves, to want to become indispensable and extraordinary.  We have an Introductory Start Up Special with enough participant kits to train 25 employees for only $1399. All with our money back guarantee with no time limit. 

Channel Partners Passionate About Customer Service Needed

We have a limited number of channel partner opportunities across the world that are open. We are looking for talented firms and individuals with strong marketing and or facilitating skills to become channel partners. We need top talent and success driven people who want to change the world.  View link if interested. 

In this issue

John Tschohl, President Service Quality Institute

»Amazon Thinks "Big"
»Moving Up
»Channel Partners Needed

  • In The Media:

»Empowered Employees Power Profits - Article Weekly
» Customer Service Leaders Must Master Speed - Retail Online
» Customer Service Leaders Must Master Speed - Retail Observer
»Empowered Employees Power Profits - Business Xpansion Journal
» Customer Service Leaders Must Master Speed - Call Center Times




March 10, 2014 - Minneapolis, MN
Feelings (Certification)

March10-12, 2014 - Minneapolis, MN
Certified Customer Service Leader

March 10-13, 2014 - Minneapolis, MN
Certified Customer Service Trainer

March 10-13, 2014 - Minneapolis, MN
Leading Empowered Teams (Certification)

If I can personally be of help, feel free to contact me.

John Tschohl
Service Quality Institute
Minneapolis, Minnesota  55420
Office 952-884-3311
Cell 612-382-5636