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Service Quality Institute

October 2013
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Tanzanian Pension Fund Organization, Parastatal Pension Fund (PPF) Scoops Customer Service Excellence- Best Practices Award


Tanzania Pension Fund organization , Parastatal Pension Fund (PPF), one of the leading pension funds in Tanzania the fastest growing in membership numbers was chosen as Service Quality Institute's Worldwide Best Practice Award Customer Service Leader in Istanbul Turkey on April 12 during the awards banquet at the Worldwide Customer Service Conference.

PPF Manager Evans Musiba represented the Director General Mr William Erio seen here accepting the award.

John and Murtaza Versi

Also present at the awards ceremony was Murtaza Versi (not pictured), SQI's Worldwide Market Strategy Leader who has helped PPF implement the "3 Year Service Culture Plan" developed by America's SQI and John Tschohl, President of Service Quality Institute.

John Tschohl, the Global Leader in Customer Service said; "It is exciting to see PPF create a service culture. They have made significant improvements in terms of innovation and implementation of a Customer Services Strategy, resulting into positive impact in Customer Experience. They have used several of our leading edge customer service programs to drive this exceptional level of customer service.” PPF doubled their net value while using SQI’s Service Culture program.

Mr. Tschohl, Time Magazine's Customer Service Guru and Global Leader in Customer Service with representation in over 40 countries said; “It takes Leadership, Dedication and Involvement to make a commitment focusing on exceptional customer experience like PPF has done." 

John Tschohl
Service Quality Institute
Minneapolis, Minnesota 55420
Office 952-884-3311
Cell 612-382-5636 
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