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Service Quality Institute

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October 2013
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Ethiopian Airlines Chosen as Worldwide Customer Service Leader
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Ethiopian Airlines, the fastest growing and most customer service driven airline in Africa, was chosen as Service Quality Institute's Worldwide Customer Service Leader in Istanbul Turkey on April 12 during the awards banquet at the Worldwide Customer Service Conference.
John and Murtaza Versi

CEO of Ethiopian Airlines, Tewolde Gebremariam received the award

Also present at the awards ceremony was Murtaza Versi (not pictured), SQI's Worldwide Market Strategy Leader who has
helped Ethiopian Airlines implement the "3 Year Service Culture Plan" developed by America's SQI and John Tschohl, President of Service Quality Institute.

John Tschohl, the Global Leader in Customer Service said; "It is exciting to see Ethiopian Airlines create a service culture.  They have made significant improvements and are a positive influence in Africa. The leadership and vision by CEO Tewolde Gebremariam has built the first airline in Africa to be really focused on an outstanding customer experience. They have used several of our leading edge customer service programs to drive this exceptional level of customer service.”

Mr. Tschohl, Time Magazine's Customer Service Guru and Global Leader in Customer Service with representation in over 40 countries said; “It takes leadership and vision to make a commitment  to focus on exceptional customer experience like Ethiopian Airlines has done”. 

John Tschohl
President
Service Quality Institute
Minneapolis, Minnesota 55420
Office 952-884-3311
Cell 612-382-5636 
http://movingup.johntschohl.com
www.customer-service.com
www.JohnTschohl.com
 
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