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October 2013

At Dairy Queen... "We Treat You Right®"


The DQ® system is one of the largest fast food systems in the world, with more than 6,000 restaurants in the United States, Canada and 18 other countries. Their tagline, "We Treat You Right®", debuted in 1980 and is never more true than today…especially in Hopkins, Minnesota.  Their 19 year old store manager caught the attention of thousands of people including  one of the richest men in the world, Warren Buffet.


Read the full Blog Post here


Moving up

Moving Up helps employees focus on themselves, on dreaming big, on believing in themselves and their abilities.  It focuses on setting goals and making decisions that will drive their happiness.  Moving Up enables them to create their own success and to motivate their employees to become indispensable.

The book can be found at the SQI Store

Just $19.95


Moving Up Coupon

Istanbul Worldwide Conference

October 10-12, 2013


We have participants from Mexico, Tanzania, Kenya, Saudi Arabia, US, Nigeria, Indonesia, Russia,  Kazakhstan, Ghana, Cameroon and Zimbabwe in our unforgettable journey as we host the 2013 SQI Worldwide Conference from Oct 10-12 in Istanbul, Turkey. -

The Awards ceremony is onboard the private Bosphorus Cruise with dinner and entertainment. for special recognition October 12 for our Worldwide Client of the Year, Worldwide Customer Service Leader,Worldwide Distributor Award, Worldwide Facilitator Award, SQI Worldwide Market Strategy Leader, SQI Worldwide Excellence Champion, Oscar Marcos Gomez from Mexico ( SQI's worldwide top sales leader). Customer service Excellence - Best Practices and Innovative Leadership in Driving a Service Culture.

In this issue

John Tschohl, President Service Quality Institute

»Dairy Queen... "We Treat You Right"
»Moving Up
»Istanbul Worldwide Conference
»Nicaragua International Certification

  • In The Media:

»Want to Dominate Your Competitors? Focus on a Customer Service Strategy - Retail Observer
» Is Customer Service Experience Your Top Priority? - Power Sports Business
» Tanzania Society of Travel Agents Organizes Training - Global Travel Industry News
» Customer Service is Everyone's Job - Boston Business Journal



November 2013 - Mexico & Latin America
Download Brochure

March 10, 2014 - Minneapolis, MN
Feelings (Certification)

March10-12, 2014 - Minneapolis, MN
Certified Customer Service Leader

March 10-13, 2014 - Minneapolis, MN
Certified Customer Service Trainer

March 10-13, 2014 - Minneapolis, MN
Leading Empowered Teams (Certification)


Nicaragua Certification


If I can personally be of help, feel free to contact me.

John Tschohl
Service Quality Institute
Minneapolis, Minnesota  55420
Office 952-884-3311
Cell 612-382-5636