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July 2013

When it comes to little things... the sky's the limit at Delta


John flies thousands of miles each year to destinations all over the world.  In this month's blog post, John discusses how his recent experience on Delta was one that many businesses can learn from.  Often, airline service can be cold with little regard for the needs of the individual customer. This experience shows how Delta is working to remove the common notion that traveling by air is a big hassle, stressful, and a nightmare for many travelers.  With empowered employees that make quick and positive decisions in favor of the customer, businesses can see a growth in loyalty and retention. 

Read the full Blog Post here


Moving Up

book by John Tschohl

Want to get more out of life?  Want to make more money for you and your family, be more successful and achieve more?  The 128 page hard cover book Moving Up, by John Tschohl will help you reach your dreams. Will help you remove those self-imposed limitations. Moving Up will help you to reach for possibilities and remove the idea that you have to settle for less. It’s a fast read with lots of white space and step by step instructions that work.

To learn more about John’s new book, Moving Up, visit our electronic press kit at  CLICK HERE

You can now get a copy of Moving Up on Amazon in both hard cover and kindle.

Or just go to www.Amazon.com and put in Moving Up by John Tschohl

John Tschohl is also available for a keynote presentation, half or one day seminar on Moving Up for your leadership team and total workforce.  Book John for your Seminar Now  

“Use Moving Up to change your life…to become more indispensable and extraordinary”.  John Tschohl

Buy Moving Up

Service Strategy Public Seminars

Find out where John will be speaking next:  

  • July 18, 2013 The Strategy of Service El Salvador Download Brochure

  • September 9th, 2013 Feelings (Certification) Minneapolis, MN  Learn more  

  • September 9-11, 2013 Certified Customer Service Leader (CCSL) Minneapolis, MN Learn more

  • September 9-12, 2013 Certified Customer Service Trainer (CCST) Minneaplis, MN Learn more

  • September 10-11, 2013 Leading Empowered Teams (Certification) Minneapolis, MN   Learn more

BAD Cost Reduction Campaign  REVISED/NEW

The 30 day Buck-a-Day (BAD) cost reduction campaign is ready to ship. We have been working on this for over a year. Some of the most successful firms like Costco, Amazon, Wal-Mart and Southwest Airlines have focused on keeping costs low and passing the savings to the customer.  The result is market dominance.

BAD CampaignThe problem is most organizations underestimate the value of employees and their ability to create huge savings by saving only $1 a day. If you have 1000 employees and if each person saved $1 a day (Most employees work about 250 days a year) the savings would be $250,000. If the firm had revenue of $20 million and 5% profit this is the same as increasing revenue by $5 million without any of the costs. The investment varies from $35 a person to $12 a person and we guarantee the savings exceed the investment with SQI or we refund the difference  The price for a firm with 1000 employees is $25 a person to save $250,000.

Every employee knows where there are savings. NO employee is going to run to the CEO and say I have a way for our organization to save $30. With BAD its fun, over in 30 days, all built on recognition and run by you and your staff. SQI provides everything. CLICK HERE TO LEARN MORE

BAD GuyNew software

New images

New coordinator manual

New signage

Reduced weight and size (reduces shipping costs by 65%)

Eliminated the per location fee

In this issue

John Tschohl, President Service Quality Institute

»When it comes to the little things...
»Moving Up for Book Stores
»Service Strategy Certification Seminars
»BAD Cost Reduction Campaign Revised

  • In The Media:

» Personal Connections - Mastering the Telephone - Call Center Times
» Build Your Dream Team: Educate, Motivate, Stimulate, Evaluate and Terminate - Auto Success
» Exclusive Interview with John Tschohl - Customer Service in Russia

  • Moving Up in Russian
    (coming soon)

  • Moving Up in Russian

If I can personally be of help, feel free to contact me.

John Tschohl
Service Quality Institute
Minneapolis, Minnesota  55420
Office 952-884-3311
Cell 612-382-5636