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June 2013

Playing at the top of your game - every time!


We've all heard the saying, "practice makes perfect."  The best of the best got to the top of their game because they continued to hone their skills throughout thier career. The same holds true in the customer service field. You can't expect to throw a person into the "customer service game" without any training.  Their are skiills that all customer service employees need to practice that will continue to make them the best.  Read my latest blog to learn more about customer service training.


Moving Up

Learn How to Achieve More

and Become Indispensable 

My new book, Moving Up is now available. You can order from Amazon, your local book store or SQI.

If you want to learn more CLICK HERE

This is my 7th book. It is a fast easy to read book that will help you create a game plan on how to become more indispensable and extraordinary so you Move Up. The only limitations each of us have are self imposed.

You will learn the step by steps necessary to Move Up. Clearly defined goals, affirmations and visualizations and removing the urge to settle instead or dreaming and reaching for more of what you deserve .

A book for anyone unsatisfied with their present status. An ideal gift for a family member or employee who could achieve so much more if they just believed more in themselves. Only $19.95 and free shipping during the month of June.

Buy Moving Up

Service Strategy Public Seminars

Find out where John will be speaking next:  

  • July 18, 2013 The Strategy of Service El Salvador Download Brochure

  • September 9th, 2013 Feelings (Certification) Minneapolis, MN  Learn more  

  • September 9-11, 2013 Certified Customer Service Leader (CCSL) Minneapolis, MN Learn more

  • September 9-12, 2013 Certified Customer Service Trainer (CCST) Minneaplis, MN Learn more

  • September 10-11, 2013 Leading Empowered Teams (Certification) Minneapolis, MN   Learn more

Passionate About Customer Service - Channel Partners Needed.

SQI is in 40 countries and several languages. We are looking for partners passionate about customer service that want to help organizations create a service culture. If you know anyone have them contact Tom Chapman  Europe, Africa, Middle East or Asia TomChapman@servicequality.com, Carmen Velasco Carmen@serivequalitycom for Latin America for Russia and CIS Countries Marina Lukyantseva at Marina@servicequality.com

In this issue

John Tschohl, President Service Quality Institute

»Play at the top of your game
»Moving Up for Book Stores
»Service Strategy Certification Seminars
»Channel Partners Needed

  • In The Media:

» The Human Touch Is Central Part of Customer Service Strategy For Successful Companies (on 487 Media Websites)
» Retail Banking Employees Can Move Up to Better Jobs (on 345 Media Websites)
» Build Your Dream Team. Educate, Motivate, Stimulate, Evaluate, and Terminate (download)
» How to Handle Irate Callers (download)
» "Pool-Ups" Strengthen Sales, Upsell Every Customer In Your Pool Store (download)
» John on INdystyle.tv

  • Moving Up in Russian
    (coming soon)

  • Moving Up in Russian

If I can personally be of help, feel free to contact me.

John Tschohl
Service Quality Institute
Minneapolis, Minnesota  55420
Office 952-884-3311
Cell 612-382-5636