SQI July 2018 Newsletter

Does Good Service
Get You Into The Game?


Hi [firstname|there],

Most firms feel their customer service is good. The question is does that provide customer loyalty and more sales. Is Good Service enough?

There are only a handful of firms that really provide awesome customer service.  If this is true why do most firms feel satisfied with just okay customer service? My research shows service leaders increase the value of their company by 100-400 percent or more.  I don’t understand why more companies don’t tip the scales in their favor by copying successful companies.

Continue reading SQI's latest blog post

Achieving Excellence Through Customer Service 12 Edition 2018 Copyright.

The English, Spanish and Russian Achieving Excellence Through Customer Service have been updated with a 12 Edition and 2018 Copyright. Many people call this book the “bible of customer service”.

We now have the Spanish Book ready to ship. $19.95. The Russian book can be obtained from our Russian publisher Alpina.
All orders for the Russian book need to be placed here.

The English book still has inventory for the 10th Edition.
The online version is now available here.

We have a coupon you can use until August 31 to download the English and Spanish books for only $5.00. You can also pay via PayPal. Upon checkout, type in the following, "aetcs12"

Order the printed English book here.

Order the printed Spanish book here

Through August 31 you can use this coupon "aetcs12p" for a discounted order for $5 each plus shipping. In the US and Canada we will ship via the US Post Office media mail for $3.  All copies through August 31 will be personally autographed if received by this date.


Why Use the SQI Online Learning Portal?

Our portal of online courses is a comprehensive training solutions that continues customer service, soft skills and complaisance training all in one easy to use solution. Companies offer the online learning portal to all levels of employees as an innovative, new training program that increases engagement, provides development opportunities and builds organizations knowledge.

It is easy to get started. Visit our new web site for online learning OnlineLearningSQI.com We have two levels: 
Gold with 60 courses 
Platinum with 100 courses

We can also brand the site with your company logo, imagery, text and custom URL

We have also 14 customer service courses to choose from for our online learning or you can choose the Gold or Platinum levels with 60 – 100 courses.

The Service Quality Institutes’ innovative online certification courses are designed to cultivate a general standard of exemplary service by empowering each employee with the tools needed for consistent success in their daily interactions.

For more information and special pricing contact Brook Brown
Cell 1-952-232-9932
Brook@servicequality.com

It will play on mobile devices. Each of the 14 courses have a substantial amount of live video in the course. Click here to order.

Service Culture Plan or Induvial Learning Programs

If you are interested in our 1-3 year service culture plans where discounts are often over 90% give us a call or send an email.

Customer-Service.com has a variety of programs you can use to develop your workforce. SQI is the only company in the world that has enough different programs that you could give all employees a new program every 4 months for 4 years.


John Tschohl Keynote Presentations

I am everywhere in the world. I do short 60 - 120 minute keynotes for 1-3 day seminars all over the world.
Visit my website.

If you would like my speaker kit or more details, contact:

Brook Brown
English
Brook@servicequality.com
952-232-9932

Carmen Velasco
Exec VP Latin America 
Carmen@servicequality.com  
1-619-862-7694

Marina Lukyantseva 
VP Russia/CIS  
Marina@servicequality.com
1-408-637-8730

Everyone is also on WhatsApp and Skype. 

In The Media

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Are You Guessing On Your Quality Of Customer Service?
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You Want Answers? Ask!
Retail Observer

Stagnation can destroy your business…(Greek)

Vow to Wow (Greek)
Marketing Week

Are You Guessing On Your Quality Of Customer Service?: Facts to consider
HCM Sales, Marketing and Alliance Excellence

Harnessing the Talent of the Future Part 1 (Russian)
HR Professional


See All Media Articles


Regards,

John Tschohl
President
Service Quality Institute
9201 E. Bloomington Freeway
Minneapolis, Minnesota 55420 USA
Office: (952) 884-3311
Cell: (612) 382-5636
Customer-Service.com
JohnTschohl.com
JTschohl@aol.com
John@servicequality.com

 

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Service Quality Institute, 9201 East Bloomington Freeway Minneapolis, MN 55420
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