SQI February Newsletter
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The Power of a Service Guarantee...


Hi [firstname|there],

Every now and then I run into a service leader that is an example of what I have been preaching for the past 40 some years. A service leader that truly understands the power of incredible customer service. The service leader I am talking about is…Tom Raffio, CEO of Northeast Delta Dental

NE Delta Dental sells dental insurance to organizations. They specialize in the administration of dental programs and it is a very competitive industry. They excel and are the leaders in using Superior Customer Service as a marketing tool to dramatically improve their market share and revenue. They sell Dental insurance to organizations…it’s a very competitive industry. They are a nonprofit.  Look at the profits of $12,349,632 and the reserves of $131,063,348. It’s strange that NO insurance firm in the world has copied NE Delta Dental.

If you want to view the results visit here. The results are also in my book, Achieving Excellence Through Customer Service.

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Channel Partners Wanted Across the World
SQI is looking for a few companies or individuals who would like to represent our products in their marketplace. We need those with passion who want to help other companies become service leaders. An investment for inventory is required. In Ethiopia we have Ethiopian Airlines representing SQI. They are both a client and channel partner. If interested contact:

Brook Brown
Publicity Director US/Canada/Middle East/Asia/Europe 
Brook@servicequality.com 
Cell 952-232-9932 

Murtaza Versi
VP Africa Murtaza@servicequality.com 
Cell +255-786-142-424

Carmen Velasco
Exec VP Latin America 
Carmen@servicequality.com 
Cell 1-619-862-7694 

Marina Lukyantseva 
VP Russia/CIS 
Marina@servicequality.com
Cell 1-408-637-8730


John Tschohl Public Seminars

  • March 5th - Moxie webinar (1 hour) 10 am Minnesota time (6 pm Kiev)
  • March 19th 11 am - 12:30 pm Minnesota/Central time
  • March 20th 11 am - 12:30 pm Minnesota/Central time 
  • March 21st 11 am - 12:30 pm Minnesota/Central time
  • March 22nd 11 am - 12:30 pm Minnesota/Central time
  • March 23rd 11 am - 12:30 pm Minnesota/Central time 
  • March 2 Bishkek, Kyrgyzstan
  • March 7-9, Spanish Coaching & Empowerment Certification Minneapolis Spanish Only
  • March 15-16 San Juan, Costa Rica
  • May 28 Moscow Russia Alyona Zhupikova KA Group
  • May 30 Kiev Ukraine Alyona Zhupikova KA Group
This is John Tschohl's new English Speaker Kit, click here to download.

If interested in booking John Tschohl for an in-house service strategy keynote or seminar contact Brook Brown at Brook@servicequality.com Cell 952-232-9932

Or contact Marina for Russia/CIS marina@servicequality.com and Carmen for Latin America. Carmen@servicequality.com.

What's New at SQI?

Upcoming Customer Service Certification Seminar
May 7-10, 2018 Minneapolis

On March 1 we are raising the price for the May Certification seminar in Minneapolis by $100. This is the first price increase in over 5 years. We will honor the $1997 price until February 28 if we have a $200 deposit by that date.

Leverage this Certification seminar to enhance your credentials.
Everyone attending receives over $1,800 in free product and the facilitator material so you can implement Feelings and Leading Empowered Teams in your market. You are given the licensee to purchase additional participant material at 85% off your Certification Fee. You can train additional managers and supervisors with Leading Empowered Teams for only $150 a person and Feelings for only $21 a person. If you take materials back with you then you can save hundreds of dollars in shipping.

In Minnesota there is NO sales tax on clothing. The Mall of America is 10 minutes from your hotel with free shuttle service. This is the largest Mall in the US. Everything is less expensive in Minnesota. Bring an empty suitcase.

Click here for more details about our Customer Service Certification Seminar.

In The Media

Giving It Your Best Shot
Dealer Communicator

Writing a “Knock Your Socks Off” Service Culture Plan
Call Center Times

It May Not Be Your Fault (But It Is Your Problem)
Retail Observer

Avoid Speed Trap Policies
Today's Restaurant

Don't Listen So You Can Talk, Listen So You Can Learn
VDTA News

Hard Work
VDTA News

Empowerment...Your Most Valuable Tool
VDTA News

See All Media Articles



John Tschohl
President
Service Quality Institute
Minneapolis, Minnesota 55420
Office 1-952-884-3311
Cell 1-612-382-5636
www.customer-service.com
www.JohnTschohl.com

 

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Service Quality Institute, 9201 East Bloomington Freeway Minneapolis, MN 55420
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