SQI December Newsletter
Making a Difference in a Competitive World

Hi [firstname|there],

Are you going to copy Amazon in 2018 and deliver great customer service?

I suspect when December is over, Amazon will have grown about $40 billion in 2017. Jeff Bezos, the founder, is now the wealthiest person in the world.

The Customer Experience is built on the first contact and last contact. In customer service, you are dependent on people, your employees. Very few firms understand the value of high performing employees. The less we pay employees the less respect we have for them and therefore, the less we are willing to invest in them. So sad.

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Awesome Books for Christmas and New Year Gifts

If you want to give Christmas or New Year gifts that have value I suggest you give one of my books away to your employees, family or friends. 

See a full list and descriptions of SQI's books

From our house to yours…  Merry Christmas.

John Tschohl

Service Quality Institute
9201 E. Bloomington Freeway
Minneapolis, Minnesota 55420 USA
Office: 952-884-3311
Cell: 612-382-5636

What's New at SQI?

Upcoming Customer Service Certification Seminar
May 7-10, 2018 Minneapolis

Click here for more details about our Customer Service Certification Seminar

SQI's Online Learning Certification - NEW PRICING

We have 14 courses to choose from for our online learning. Building a culture of service excellence within your business requires an individual and coordinated effort from every echelon in the corporate structure from sales associates to quality control, to management. The Service Quality Institutes’ innovative online certification courses are designed to cultivate a general standard of exemplary service by empowering each employee with the tools needed for consistent success in their daily interactions.

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Train Your Entire Workforce in Only 12 Sessions

Start growing business success through customer satisfaction with the Service Quality Institute’s innovative Service First Video Library. Using the 12 short 15 minute DVD’s, your associates will learn the interpersonal communication skills needed to navigate each customer interaction effectively. You can go in any order you want.  You can train your entire staff for only $199 a month for 10 months or just one payment of $1,697. Individual videos are $225 each. It comes with unlimited use of the facilitator and participant material. No recurring costs. Call for more information.

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In The Media

Avoid Speed Trap Policies
The Customer

Don't Listen So You Can Talk, Listen So You Can Learn
The Customer

If You Can't Say Something Nice About Customer Service...Complain!
The Customer

Using Others' Talents to Accomplish Your Vision
Retail Observer

Giving It Your Best Shot
Call Center Times

Hard Work

See All Media Articles

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Service Quality Institute, 9201 East Bloomington Freeway Minneapolis, MN 55420