Are you going to copy Amazon in 2018 and deliver great customer service?
I suspect when December is over, Amazon will have grown about $40 billion in 2017. Jeff Bezos, the founder, is now the wealthiest person in the world.
The Customer Experience is built on the first contact and last contact. In customer service, you are dependent on people, your employees. Very few firms understand the value of high performing employees. The less we pay employees the less respect we have for them and therefore, the less we are willing to invest in them. So sad.
John Tschohl President Service Quality Institute 9201 E. Bloomington Freeway Minneapolis, Minnesota 55420 USA Office: 952-884-3311 Cell: 612-382-5636 www.customer-service.com www.JohnTschohl.com JTschohl@aol.com John@servicequality.com
What's New at SQI?
Upcoming Customer Service Certification Seminar May 7-10, 2018 Minneapolis
Click here for more details about our Customer Service Certification Seminar
SQI's Online Learning Certification - NEW PRICING
We have 14 courses to choose from for our online learning. Building a culture of service excellence within your business requires an individual and coordinated effort from every echelon in the corporate structure from sales associates to quality control, to management. The Service Quality Institutes’ innovative online certification courses are designed to cultivate a general standard of exemplary service by empowering each employee with the tools needed for consistent success in their daily interactions.
Start growing business success through customer satisfaction with the Service Quality Institute’s innovative Service First Video Library. Using the 12 short 15 minute DVD’s, your associates will learn the interpersonal communication skills needed to navigate each customer interaction effectively. You can go in any order you want. You can train your entire staff for only $199 a month for 10 months or just one payment of $1,697. Individual videos are $225 each. It comes with unlimited use of the facilitator and participant material. No recurring costs. Call for more information.