SQI November Newsletter
Making a Difference in a Competitive World


Hi [firstname|there],

Last month I visited Jeddah, Saudi Arabia for seminars with Saudi German Hospital. While there, I met with top executives of Saudi Airlines. I met the most customer driven security guard of my entire life. His name is Talal AlHarbi. In my opinion, he is totally awesome and is an excellent example of the overall customer service that Saudi Airlines has to offer.

You wouldn't believe what he did as three of us entered the Saudi Airlines corporate headquarters. 

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During the month of November we take the time to be “Thankful." I agree with my friend Harvey Mackay that we do not go it alone and I am thankful for all the customers we have that have become friends.

“None of us got to where we are alone. Whether the assistance we received was obvious or subtle, acknowledging someone's help is a big part of understanding the importance of saying thank you.”-- Harvey Mackay


John Tschohl
President 
Service Quality Institute
www.Customer-Service.com
www.JohnTschohl.com

8 Principles of Great Service to Create a Service Culture

Service Culture doesn't come as easy as you'd expect. These are some simple principles critical for creating an excellent Service Culture...

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GE... The Story Gets Worse

Last month I talked about the value of GE stock under former CEO Jeff Immelt. The 18 Board of Directors seems to be shocked about the total waste of money...

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What's New at SQI?

SQI's Online Learning Certification - NEW PRICING

We have 14 courses to choose from for our online learning. Building a culture of service excellence within your business requires an individual and coordinated effort from every echelon in the corporate structure from sales associates to quality control, to management. The Service Quality Institutes’ innovative online certification courses are designed to cultivate a general standard of exemplary service by empowering each employee with the tools needed for consistent success in their daily interactions.

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Train Your Entire Workforce in Only 12 Sessions

Start growing business success through customer satisfaction with the Service Quality Institute’s innovative Service First Video Library. Using the 12 short 15 minute DVD’s, your associates will learn the interpersonal communication skills needed to navigate each customer interaction effectively. You can go in any order you want.  You can train your entire staff for only $199 a month for 10 months or just one payment of $1,697. Individual videos are $225 each. It comes with unlimited use of the facilitator and participant material. No recurring costs.

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In The Media

Giving It Your Best Shot
Call Center Times

Avoid Speed Trap Policies
Today's Restaurant

Don't Listen So You Can Talk, Listen So You Can Learn
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Don't Listen So You Can Talk, Listen So You Can Learn
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Hard Work
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Empowerment...Your Most Valuable Tool
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