Last month I visited Jeddah, Saudi Arabia for seminars with Saudi German Hospital. While there, I met with top executives of Saudi Airlines. I met the most customer driven security guard of my entire life. His name is Talal AlHarbi. In my opinion, he is totally awesome and is an excellent example of the overall customer service that Saudi Airlines has to offer.
You wouldn't believe what he did as three of us entered the Saudi Airlines corporate headquarters.
During the month of November we take the time to be “Thankful." I agree with my friend Harvey Mackay that we do not go it alone and I am thankful for all the customers we have that have become friends.
“None of us got to where we are alone. Whether the assistance we received was obvious or subtle, acknowledging someone's help is a big part of understanding the importance of saying thank you.”-- Harvey Mackay
John Tschohl President Service Quality Institute www.Customer-Service.com www.JohnTschohl.com
8 Principles of Great Service to Create a Service Culture
Service Culture doesn't come as easy as you'd expect. These are some simple principles critical for creating an excellent Service Culture...
We have 14 courses to choose from for our online learning. Building a culture of service excellence within your business requires an individual and coordinated effort from every echelon in the corporate structure from sales associates to quality control, to management. The Service Quality Institutes’ innovative online certification courses are designed to cultivate a general standard of exemplary service by empowering each employee with the tools needed for consistent success in their daily interactions.
Start growing business success through customer satisfaction with the Service Quality Institute’s innovative Service First Video Library. Using the 12 short 15 minute DVD’s, your associates will learn the interpersonal communication skills needed to navigate each customer interaction effectively. You can go in any order you want. You can train your entire staff for only $199 a month for 10 months or just one payment of $1,697. Individual videos are $225 each. It comes with unlimited use of the facilitator and participant material. No recurring costs.