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July 2017

The Power of Speed, Price and Convenience
With service leaders everything is built around the customer experience. Top management has made it part of their company mission to have policies that take care of the customer. They know customers who are well taken care of come back and buy more. They know that customers that are given the best service/experience create word of mouth advertising.

There are a few firms understand the need for SPEED. Not many but, a few. It starts with the web site and the call center. Ask yourself…Do you want customers 24/7? Do you want to be known as the easiest firm to do business with?

Click here to learn more!

“When it comes to customer service, we all want to “get out” quickly and get back to our lives. When customers contact you needing help, speed counts in getting them where they’d like to be.”
– John Tschohl

In The Media

Standing Still Can Kill Your Business...The Importance of Ongoing Training!
American Fastener Journal

Take Vow to Wow
The Customer

Disruptive Service Today, is Tomorrow's Competitive Advantage
Retail Details


The Power of Empowerment
Retail Details

Standing Still Can Kill Your Business...The Importance of Ongoing Training!

Read More Articles Here

What's New With Service Quality Institute?

What's New With SQI?

Train Your Entire Workforce In Only 12 Sessions for only $199 a month!
We have just upgraded the Service First Video Library. With the Service Quality Institutes’ innovative Service First Video Library, you get 12 short 15 minute DVD’s. Your associates will learn the interpersonal communication skills needed to navigate each customer interaction effectively. Training sessions can be 60 minutes and you can go in any order.


You can go in any order you want. You can train your entire staff for only $199 a month for 10 months or just one payment of $1,697. Individual videos are $225 each. It comes with unlimited use of the facilitator and participant material which you download off the Internet. There are no recurring costs. Click here or Call 1-952-884-3311 or 800-548-0538 for more information.

Three Vice President Promotions US/Canada, Africa and Caribbean
SQI has promoted three incredible individuals to help grow SQI in US/Canada,Africa and the Caribbean.

Pat Porras who lives in New York/New Jersey has been promoted to SR VP of US and Canada. I first met Pat in the UK while working with a client from UAE in London. He has been instrumental in helping SQI grow our business. A great trainer and partner. He does all the SQI US Certification Seminars. Credible, effective, high integrity and every customer loves Pat. He can be reached at Pat@servicequality.com or 201-803-7958.

Murtaza Versi is now Vice President of Africa He lives in Dar es Salaam Tanzania. Murtaza has been our top Distributor in Africa for the last several years. Ethical, focused, understands SQI products and has made a major impact in Africa with our products. He can be reached at Murtaza@servicequality.com or cell +255-786-142-424

Margaret White is Vice President of Caribbean. Margaret lives in Trinidad and has been working with SQI as a Consultant for 3 years. Sharp, very honest, hard working and awesome. She can be reached at Margaret@servicequality.com or cell 1-868-479-8501

Channel Partners Wanted Across the World SQI is looking for a few companies or individuals who would like to represent our products in their marketplace. We need those with passion who want to help other companies become service leaders. An investment for inventory is required. In Ethiopia we have Ethiopian Airlines representing SQI. They are both a client and channel partner. If interested contact:

Pat Porras SR VP US/Canada Pat@servicequality.com Cell 201-803-7958

Murtaza Versi, VP Africa Murtaza@servicequality.com Cell +255-786-142-424

Carmen Velasco EVP Latin America Carmen@servicequality.com Cell 1-619-862-7694

Marina Lukyantseva VP Russia/CIS Marina@servicequality.com Cell 1-408-637-8730

Margaret White VP Caribbean Margaret@servicequality.com +86-847-98501

SQI's New Online Learning Certification Available
We have 14 courses to choose from for our online learning. Building a culture of service excellence within your business requires an individual and coordinated effort from every echelon in the corporate structure from sales associates to quality control, to management.

The Service Quality Institutes’ innovative online certification courses are designed to cultivate a general standard of exemplary service by empowering each employee with the tools needed for consistent success in their daily interactions.

We have 14 online learning courses for you to choose from and if you choose any 8 you receive Certification and a $392 discount.

Learn more about SQI's Online Learning Certification here, or visit Service Quality Online to start your online training today.


John Tschohl
Service Quality Institute
9201 E. Bloomington Freeway
Minneapolis, Minnesota 55420 USA
Office 952-884-3311
Cell 612-382-5636

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Service Quality Institute, 9201 East Bloomington Freeway Minneapolis, MN 55420