When it comes to customer service, we all want to "get out" quickly and get back to our lives. This is what really matters in customer service...
 
 
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July 2017

 
 
Great Service vs Good Service
Most organizations in the world believe they deliver awesome service. To reinforce this, firms spend most of their money on surveys. With every transaction they want a survey. The NPS score is critical for so many firms. They tend to be everywhere and customers are bombarded with e-mail or online survey offers from companies who want to know their opinons about their products, services, etc. The problem is most customers think customer service is lousy. Most people would have trouble identifying 5 firms that deliver exceptional service.

Good Service will not get you any loyal customers.
Only 
superior, wow and awesome service will make an impact on your customers. Retailers like Sears, Marcy's, JC Penny, Kohl's are suffering from reduced sales as they are not keeping up with the retail online giants like Amazon. It’s almost impossible to find employees in most of these stores. Most customers prefer to shop at Amazon 24/7 with flawless execution of great service with every transaction for less money than most retailers. No lines and no looking for employees to help.

There are seven key drivers of great service. Find out what they are here.

In The Media

Should You Fire 10% of Your Employees?
Retail Observer

Turn Complaints Around: When things go wrong, listen to your customer
Today's Trucking

The Importance of Continuous Training
Agency Sales

Standing Still Can Kill Your Business...The Importance of Ongoing Training!
VDTA News

How to Increase the Value of Your Company by 25 Percent 
The Retail Observer

Read More Articles Here

“When it comes to customer service, we all want to “get out” quickly and get back to our lives. When customers contact you needing help, speed counts in getting them where they’d like to be.”
– John Tschohl

What's New With Service Quality Institute?

Train Your Entire Workforce in Only 12 Sessions!
We have just upgraded the Service First Video Library with a 2017 Copyright. With the Service Quality Institutes’ innovative Service First Video Library.SFVLFind out more about our Service First Video Library here.

SQI's New Online Learning Certification NOW Available
We have 14 courses to choose from for our online learning. Building a culture of service excellence within your business requires an individual and coordinated effort from every echelon in the corporate structure from sales associates to quality control, to management.

The Service Quality Institutes’ innovative online certification courses are designed to cultivate a general standard of exemplary service by empowering each employee with the tools needed for consistent success in their daily interactions.

We have 14 online learning courses for you to choose from and if you choose any 8 you receive Certification and a $392 discount.

Learn more about SQI's Online Learning Certification here, or visit Service Quality Online to start your online training today.

Upcoming Customer Service Certification Seminars

  • August 21-24 - Jakarta Indonesia
  • October 3-6 - Mexico City Mexico
  • October 24-27 - Bogota Colombia
  • November 7-10 - San Jose, Costa Rica
  • November 21-24 - Guatemala City, Guatemala
  • May 7-10, 2018 - Minneapolis, Minnesota USA
Click here for more details about our Customer Service Certification Seminars. 
John Tschohl Public Seminars

Almaty Kazakhstan September 24, 2017 www.shoul.kz

Contact Brook Brown If you're interested in booking John Tschohl for an in-house service strategy keynote or seminar.

Email: Brook@servicequality.com

Cell: (952)-232-9932

John Tschohl
President
Service Quality Institute
9201 E. Bloomington Freeway
Minneapolis, Minnesota 55420 USA
Office 952-884-3311
Cell 612-382-5636
www.customer-service.com
www.JohnTschohl.com
JTschohl@aol.com
John@servicequality.com

Copyright © 2017 Service Quality Institute. All Rights Reserved.
 
Service Quality Institute, 9201 East Bloomington Freeway Minneapolis, MN 55420
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