December 2017

What is Financial Impact of Online Hotel Reviews? 

The Wall Street Journal, on November 19th, had a valuable article on the financial impact of Online Hotel Reviews. 



Who Will Uber & Lyft Put Out of Business?

I just returned from Las Vegas where I spent 3 nights in a great city.  On Friday morning we had a tennis match at Bally's so my wife and I plus our friends grabbed a taxi from the Encore Hotel. It seems no matter where in the world you are taxi drivers tend to be alike. 



Customer Service Certification Seminar May 1-4, 2017

We have a 4-day Customer Service Certification Seminar in Minneapolis May 1-4, 2017. This is the link here to the seminar. This will be the only Certification Seminar we will do in the US in 2017.


Healthcare With Feelings… NEW

Our new Healthcare With Feelings customer service program is now available and ready to ship. (This is the Feelings program).

This is the link to the brochure here.  

If you would like to see a segment of the video, leader guide, participant book, Certificate, technique card and customer service performance standard click here


New Updated John Tschohl Speaking Site

We are updating the speaking web site in December. Brook Brown who manages my speaking was a driving force in the change. Take a peak throughout December to see the changes.

I was in Cyprus December 1-2 with IQ Options. The leadership team is committed to being the best at service.

On December 16, I am in St. Petersburg Russia in an open seminar sponsored by Synergy. For more information click

Tehran Iran on February 20 I will have a seminar sponsored by Synergy and AZAD University. Link is

Dubai on March 2 open seminar sponsored by Synergy Dubai on Speed. More information on the seminar can be obtained at +971-444-00-669

If interested in booking John Tschohl for an in-house service strategy keynote or seminar contact Brook Brown.  Cell 952-232-9932


New Online Learning NOW Available

We have 14 courses to choose from for our online learning. During November and December, we are offering 50% off any course or Certification you purchase. The link is here.

Use code for the 50% discount in 2016.


Christmas/New Year Gifts…25% off

John Tschohl's customer service books make excellent Christmas or New Year's gifts. During the month of December, you will receive 25% off (Use code December2016) All books can be inscribed with a message to the people you want to give books to from John Tschohl in addition to his signature. The link is here

These are also great gifts for your clients. If you give them a fruit basket it will be consumed in a few days and forgotten about. These books will develop the minds of friends, loved ones and clients.

Achieving Excellence Through Customer Service… for those in management and leadership positions.

Moving Up… for anyone you want to help remove self-imposed limitations and believe more in themselves.

Empowerment: A Way of Life… is all about empowerment. How to make customers over-happy.

Loyal for Life is ideal for those who want to master Service Recovery.


Book to Read Challenge

Join me and read at least one to two books a month to enhance your skills. I find it very fulfilling and would love to hear which books you would suggest for not only me but all of our readers/partners:

  • Leadership by Rudolph W. Giuliani   Rudy is a close advisor to President-Elect, Donald Trump and was the most effective Mayor New York City ever had.

From everyone at Service Quality Institute … 

 “Hoping your heart always knows joy, your home always

knows love, and your life always knows peace. Wishing

you a Happy Holiday and a blessed and Happy New Year.”

John Tschohl
Service Quality Institute
9201 E. Bloomington Freeway
Minneapolis, Minnesota 55420 USA
Office 952-884-3311
Cell 612-382-5636

In The Media

How to Take the Sting Out of Criticism: How to Do it?
ABA Banking

It May Not be Your Fault, But It is Your Problem

Using Others' Talents to Accomplish Your Vision
Agency Sales

Your Best Bet for Success...Hire the Right People
Call Center Times

Read More Articles Here

Upcoming Events

Certification Seminar and Consultant Training
May 1st - 4th, 2017

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Service Quality Institute, 9201 East Bloomington Freeway Minneapolis, MN 55420