Facebook comments. Employees who feel they have control over decisions made in the workplace tend to work harder and longer to achieve the company’s strategic goals. It allows employees to take ownership of issues and find solutions.
United Airlines on April 10 demonstrated why empowerment is so critical. Remember my definition. "Make a decision on the spot in favor of the customer." The most important people in any company are the employees. By the time your view this video over 10 million people will most likely have seen this episode. In less than a few hours 3.8 million people viewed United Airlines hauling a 69-year-old doctor (with a paid ticket) of the plan to make room for 4 United Airline employees.
NO employees understood the service strategy, no empowerment. Frankly, it can get much worse. There are many links on the Internet.
This is just one of them.
You need to use a lot of recognition and celebration. If you have a monthly newsletter feature a great example of empowerment. The more outrageous the recognition, the better so kick it up a notch. A simple “thank you” counts but you can also make it as elaborate as your imagination can conceive.
“Empowerment for the employee pays off at the bottom line.”