Testimonials
Skye Bank - Nigeria
-- Kehinde Durosinmi-Etti
Managing Director/CEO
Skye Bank, Nigeria
ASO Savings & Loan - Nigeria
-- Hassan Musa Usman
Managing Director/CEO
ASO Savings and Loan, Nigeria
Millenium Hotels - Doha
"I can confidently recommend you for the "Attaining Excellence" workshope that you conducted for the food and beverage team at Millenium Hotel Doha""
-- Walid Haddad
Director, Food and Berverage Services
Millenium Hotel, Doha
Ethiopian Airlines - Three Year Service Culture Plan
"The Three Year Service Culture Plan we launched with your firm, Service Quality Institute, will help us become a 4 Star Airline wtih 5 Star Service."
-- Tewolde Gebremariam
Cheif Executive Officer
Ethiopian Airlines
Service First Video Library - Affiliated Foods Midwest
"I feel the series is very practical and meets the specific needs our store managers have to provide continual reinforcement emphasizing customer service."-- Audrey Cravatt, Human Resources
Nelson's Market
"The Exceptional Service program is very easy for our team members to understand and they are able to relate to the situations the DVD provides."
-- Rodney G. Williamson
Manager
JLT Peru - Creating a Service Strategy
"Ever since we hired your company, the client retention has increased tremendously and I am receiving very positive feedback from our clients."
-- Jose R. Mariategui
President
JLT Peru
Hyundai Guatemala - Feelings
"Immediately after the first session, they were obvious changes in my staff, both in the way they deal with customers, and in communication with co-workers and supervisors. Simple things like a smile in the hallways of our facilities are now common."
-- Luis Abadia
Parts Manager
Guatemala, Central America
Leading Empowered Teams - Tanzania Revenue Authority
"The Seminar was an eye opener to me, my Senior Management, and the District Managers on how Customer Service, if well implemented, is a powerful concept to business success of any kind. We shall continuously leverage on Customer Service to make Tanzania Revenue Authority a modern tax administration."
-- Harry M. Kitillya
COMMISSIONER GENERAL
Tanzania Revenue Authority
Bristol-Myers Squibb Company
"By comparing the strenghts of the World Wide Leaders in Customer Service with our ongoing efforts at BMS, you focusted our group on a plan of action."
-- George Vietengruber
Assoc. Director
Asset Management
City of Dallas, Texas
"This is one of the only training programs that specifically addresses the unique customer service aspect from a government, not business, perspective."
-- Erin Schwie Langston
Strategic Customer Services
City of Dallas
IRTA
"I was so impressed by your message of the importance of providing top flight customer service in the modern trade and barter industry."
-- Rod D. Whitney
Executive Director
IRTA