The global leader in helping organizations keep customers, build market share and improve the performance of the entire workforce so they develop a culture of delivering superior customer service.
Click Here to view one of many testimonials from an organization benefiting from Service Quality Institute's products. Also, check out our Client List.
- SQI solely focuses on quality customer service. We will help you improve customer satisfaction and improve productivity.
- SQI is celebrating its 37th year in business and 28 years focusing exclusively on customer service.
- SQI has trained over 1 million people across the world with proven technology.
- SQI has 22 customer service products available in Spanish. No firm in the world has this depth of Spanish product.
- SQI has a better grasp and understanding on how to motivate front-line employees and improve productivity than anyone else in the world.
- Certification seminars are available to help drive the service culture and improve customer satisfaction (click here to learn more).
- SQI’s technology:
- Eliminates 80 percent of employee’s training time. This is the most expensive part of training. It will reduce costs of training.
- Eliminates a need for external and internal trainers and consultants because our technology is idiot proof and goof proof.
- Eliminates 95 percent all travel expenses because training is done on site by the organization’s own employees.
- Facilitator materials require employees on site with these three skills:
- Enthusiasm
- Peer respect
- Customer service role models
- Designed to:
- Change attitudes and behaviors
- Teach the art of customer service
- Build employee morale, teamwork and communication by empowering your employees.
- Online learning is available (click here to learn more).
SQI is the only company in the world that has enough technology where new programs can be introduced every four to six months in order to create a culture change and sustained commitment to quality service. It will empower your employees and improve customer satisfaction.
Our technology is inexpensive. If labor costs, travel expenses, and training and consulting salaries and product are all combined, we believe nobody can match our price and quality.
Your internal and external customers demand excellence 24 hours a day, 7 days a week, and year after year. One shot programs deliver one shot results.
Our BAD Cost Reduction Campaign can help you reduce costs fast with a 60-80% involvement (click to here to learn more).
SQI can help your organization measure its return on investment monthly, quarterly and annually.
John Tschohl’s service books can help drive the customer service message strategically, and change behaviors and attitudes. They are used as a reinforcement tool to provide a sustained commitment to customer service excellence.
(click here for books)
SQI will tailor, personalize, and customize our programs to any degree your organization wants and with no limitations.