The global leader in helping organizations keep customers, build market share and improve the performance of the entire workforce so they develop a culture of delivering superior customer service.

• SQI solely focuses on quality customer service.
• SQI is celebrating its 36th year in business and 26 years focusing exclusively on customer service.
• SQI has trained over 1 million people across the world with proven technology.
• SQI has 22 customer service products available in Spanish. No firm in the world has this depth of Spanish product.
• SQI has a better grasp and understanding on how to motivate front-line employees than anyone else in the world.
• Certification seminars are available to help drive the service culture.
• SQI’s technology:
  • Eliminates 80 percent of employee’s training time. This is the most expensive part of training.
  • Eliminates a need for external and internal trainers and consultants because our technology is idiot proof and goof proof.
  • Eliminates 95 percent all travel expenses because training is done on site by the organization’s own employees.
  • Facilitator materials require employees on site with these three skills:
    • Enthusiasm
    • Peer respect
    • Customer service role models
  • Designed to:
    • Change attitudes and behaviors
    • Teach the art of customer service
    • Build employee morale, teamwork and communication
• Online learning is available.
• SQI is the only company in the world that has enough technology where new programs can be introduced every four to six months in order to create a culture change and sustained commitment to quality service.
• Your internal and external customers demand excellence 24 hours a day, 7 days a week, and year after year. One shot programs deliver one shot results.
• Our technology is inexpensive. If labor costs, travel expenses, and training and consulting salaries and product are all combined, we believe nobody can match our price and quality.
• SQI can help your organization measure its return on investment monthly, quarterly and annually.
• John Tschohl’s service books can help drive the customer service message strategically, and change behaviors and attitudes. They are used as a reinforcement tool to provide a sustained commitment to customer service excellence.
• SQI will tailor, personalize, and customize our technology to any degree your organization wants and with no limitations.