Service Quality Institute Offers Online Training - E-learning

In a unique partnership with Vubiz, Service Quality Institute now offers you some of their most effective online customer service training programs. In every sector e-learning is exploding - because it works. It saves time, travel and money; increases sales with better employee, product and customer training; creates a new way of relating to the customer (reinforcing your expert status); and reaches wider audiences to give you the competitive advantage. We Make e-Learning Easy!

The Programs we offer (30 online hours):

• Feelings: Quality Service...First Time, Every Time for Professionals
• Feelings: Customer Service for Those in Service Retail
• Attaining Excellence for Leaders and Managers
• Essence of Caring for Health Care
• Five Star Service for Hospitality Managers
• Five Star Service for Hospitality Employees
  

Click for a Sneak Preview:

Category	Module
Feelings 0303EN	Introduction to Feelings Customer Service for those in Service Retail

We Make e-Learning Easy! Contact us today at (952)884-3311 or quality@servicequality.com for more details!

Service Quality Institute and Vubiz have partnered to deliver high impact, low-cost online learning customer service training for business success. Service Quality Institute is focused on helping organizations create a service culture and improve performance of the entire workforce to develop superior customer service.

Once purchased, the self-directed learning is available 24/7 from any Internet connection. Prices are for 90 days access.

Quality Service...First Time, Every Time for Professionals 5 hrs $39
Quality service is the key to success in any field. Increase the pride and professionalism of every person in your organization through mastery of the Quality Service philosophy. This five part series, developed by a world leader in customer service, focuses on new ways to deliver quality customer service and reduce complaints. Designed for financial, office and professional environments.

Feelings: Customer Service for those in Service Retail 5 hrs $39
For those in retail and service industries...Inspire your employees with the Customer Service philosophy and give them the skills they need to provide excellence in customer service. This series will increase awareness of the needs of customers and help your employees realize how important their contribution is to the success of the entire organization. It will help in the handling of irate customers.

Attaining Excellence for Leaders and Managers 10 hrs $39
For those in retail and service industries...Inspire your employees with the Customer Service philosophy and give them the skills they need to provide excellence in customer service. This series will increase awareness of the needs of customers and help your employees realize how important their contribution is to the success of the entire organization.

Essence of Caring for Health Care 5 hrs $39
For those in health care facilities...Inspire your employees with the Customer Service philosophy and give them the skills they need to provide excellence in customer service and reduce customer complaints. This series will increase awareness of the needs of customers and help your employees realize how important their contribution is to the success of the entire organization.

Five Star Service for Hospitality Managers 10 hrs $39
For those in hotels and resorts...Inspire your employees with the Customer Service philosophy and give them the skills they need to provide excellence in customer service and reduce customer complaints. This series will increase awareness of the needs of customers and help your employees realize how important their contribution is to the success of the entire organization.

Five Star Service for Hospitality Employees 10 hrs $39
For those in hotels and resorts...Inspire your employees with the Customer Service philosophy and give them the skills they need to provide excellence in customer service and reduce complaints. This series will increase awareness of the needs of customers and help your employees realize how important their contribution is to the success of the entire organization and master handling irate customers.

We Make e-Learning Easy! Contact us today at (952)884-3311 or quality@servicequality.com for more details!