Remember Me

Remember Me - our newest program

Remember Me dramatically improves your employee’s ability to remember and easily use a customer’s name–and overcome roadblocks to remembering–significantly improving their overall customer service experience.

“Your name is your identity!”

People love to hear their own name.

Mastering Remember Me will:

Build a brand built around customer care
Provide a higher level of customer experience than your competitors.
Master a skill that will get customers to return again and again.

Remember Me is designed and written for your entire staff. No exceptions.All employees must participate. It's a structured approach to teaching leading edge customer service skills to every employee in your organization!

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Feelings Quality Service First Time Every Time

Click on a Package or Seminar to Purchase

Feelings Package Facilitator Package- A user-friendly 157 page count page Leader Guide and a set of 2 DVDs for a leader (facilitator) to train a group of participants.

Participant Package - An easy-to-read 101 page Participant Book, customer service performance standard, quality technique card, and certificate of accomplishment for participants to follow along.

Introductory Start-up Special Package for 25 Participants - Kick off training right-away with this easy to use Facilitator and Participant Package for 25 Participants! Includes a Leader Guide, 2 DVDs, and 25 Participant Packages

One Day In House Seminar - A Certified Trainer will present the Quality Service...First Time, Every Time material to your group! Included in the seminar are Participant Packages.

One Day Train the Trainer Seminar - A Certified Trainer will teach the Quality Service...First Time, Every Time material to a person within your organization for that person to train individuals at your organization. Included are Participant Packages.

Package are available:

For 1 to 10,000+ participants, quantity discounts are available (click a package above to learn more)
In several languages including English, Spanish and can also be translated into other languages
Can be personalized for your organization

Many employee training programs are dull, technical, sophisticated and boring. Keeping the target audience in mind, Remember Me is designed to be fun, stimulating, and entertaining for the employees. They learn and retain many new skills that benefit them both personally and profession-ally. It builds spirit and gets their hearts pumping faster. You will see an immediate improvement in behavior and attitudes. Your employees will care more about their customers and about their jobs.

Help you understand that a person’s name is a precious possession.
Eliminate roadblocks to remembering and using the person’s name
Value the significance of your customer’s overall experience
Determine what you should remember–and why
Provide Remember Me tools you can use to remember and use your customers’ name
Use proper name etiquette
Improve your memory for all kinds of facts
Help you learn the importance of using their name every time.
Understand how memory works

Delivery

Remember Me is conducted on-site where your employees work (saving you time and money) in two sessions spaced one week apart. Each session is 2-3 hours long. (In developing countries 3-4 hours)

The Remember Me technology is also designed so you can implement the system at either one location or many locations simultaneously, ensuring a consistent image and message company-wide.

Certification

A personalized certificate of accomplishment is provided for each employee upon completion of the program. Being certified shows customers that your employees are up to date on their training and reinforces the standard of service you wish to deliver. Proudly display your certificates of accomplishment to improve employee morale throughout your organization.

100% Money-Back, LIFETIME Guarantee ! If you are not completely satisfied with ANY of our products, if you do not feel your company's customer service level increased, if you do not feel your company is increasing its revenues based on our product, return it at any time for a full refund!

John Tschohl
President