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Past Service Strategy Newsletters
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February 25, 2010 - Toyota
February 5, 2010 - Northeast Delta Dental

January 14, 2010 - First Citizens Bank Trinidad & Tobago - A Customer Service Role Model
December 24, 2009 - Costco A Customer Service Role Model Hit by Slow US Economy
November 11, 2009 - Aruba - A Country of Great Service and Employees Who Love their Jobs
October 27, 2009 - DiscountMugs.com - A US Firm That Needs NO More Business
October 7, 2009 - Remembering Names
September 16, 2009 - Remember Me - New Training Program Released
August 13, 2009 - Amazon - A Proven Service Leader
July 23, 2009 - September 18-20 Worldwide Customer Service Conference Minneapolis
July 12, 2009 - Empowerment Takes a Miracle to Happen - Driving a Service Culture
March 3, 2009 - Mayo Clinic in Rochester Minnesota - The Ritz Carlton of Health Care without the Prices
January 20, 2009 - Northeast Delta Dental - A Customer Service Role Model
January 5, 2009 - The Absence of Speed and Customer Service Can Be Expensive
December 3, 2008 - Wal-Mart CEO Steps Down - Lost 20% of Value since 2000
October 7, 2008 - Changing Retail Shopping
September 3, 2008 - Call Centers
August 13, 2008 - Self Worth
July 10, 2008 - Wilderness Safari
June 24, 2008 - St. Petersburg
June 7, 2008 - Singapore Airlines
May 27, 2008 - Wal-Mart
May 7, 2008 - Sharing Stories
April 18, 2008 - Get Ahead
April 4, 2008 - Amazon
March 13, 2008 - Surveys
February 29, 2008 - Branding
Feruary 8, 2008 - China Internet Use
January 21, 2008 - Is Empowerment Dead
Boletines en Español

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