Loyal for Life Video Preview

How to take Unhappy Customers from Hell to Heaven in 60 Seconds or Less!

This contemporary customer service recovery program guarantees results or your money back. Our proven 4 step method of recovery will take any unsatisfied customer and make them Loyal-for-Life to your organization.

Customers don't necessarily want to fight, but their emotions may cause them to get angry, or insult your employee at the point of contact. This is where service recovery comes into play- and your employee can create a Loyal-for-Life customer.

Help you develop world-class service
Define service recovery
Master empowerment
Identify service recovery procedures
Save time and money by avoiding the run-around

Employees forced into a confrontation with an upset customer face the most stressful part of their day. Loyal-for-Life enables that employee to quickly reduce or eliminate stressful situations. Master the advanced recovery skills taught in Loyal-for-Life !

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Loyal for Life Cover

Loyal for Life Video Preview

When a customer service problem occurs, it's how you respond or recover that saves a customer experience. That's what the concept of service recovery is all about.

Loyal-for-Life thinking will help your employees:

Skillfully handle upset and angry customers
Master service recovery
Improve their customer service skills
Learn how to use empowerment
Know how to keep customers loyal for life
Identify problems and solve them quickly

The four steps to Loyal-for-Life are:

1. Act quickly
2. Take responsibility
3. Be empowered
4. Compensate the customer

Loyal-for-Life contains everything needed to organize and teach your employees. An easy to follow scripted seminar, preparation checklist, room layout ideas, discussion questions and answers. The leader guide includes the participant manual text so the facilitator only uses one guide.

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