Since 1972, Service Quality Institute has only had to refund one customer ! We believe in our products, and you will too! Every program you purchase at Service Quality Institute comes with our Lifetime Satisfaction Guarantee.

Train your workforce with our programs, and if for any reason you are not completely satisfied, return the materials for a full refund. No time restrictions.

Also, if a DVD ever breaks, warps, or is damaged, we’ll replace it, as long as the program is in print at no cost to you (shipping not included).

We at Service Quality Institute guarantee your satisfaction for a lifetime because we want you to be our customer for a lifetime of learning . This guarantee not only protects your investment in learning. The guarantee also compels us to produce the most effective training programs available.

Learn more about our Customer Service Programs (click here)!