FOR IMMEDIATE RELEASE - November 4, 2008
Contact: John Tschohl
E-mail: quality@servicequality.com
Web: www.customer-service.com
(952) 884-3311Note to Editor: Feel free to use all or parts of this news release. John Tschohl also is available for personal interviews.
GET A PROMOTION—AND DOUBLE YOUR INCOME
By John Tschohl
While the economy dips and rises and dips again, many people are happy merely to have steady employment. No matter what the state of the economy, however, the technique for getting a promotion and increasing your income, remain the same. That’s according to John Tschohl, founder and president of the Service Quality Institute in Minneapolis, Minnesota, the largest customer service training company in the world.
Tschohl also is a self-made millionaire. His father died when Tschohl was just 7, and he freely admits he grew up poor. There were no limits on his drive and determination, however, and he started his first company at the age of 22. Within eight years, Tschohl’s net worth was $1 million—and he is increasing that figure by $1 million annually.
Tschohl is a firm believer that anyone can increase their income—even double it in just three years—if they are willing to put forth some effort. He offers the following tips for doing so:
- Do more than you are paid to do. “Get to work early and stay late,” Tschohl says. “Do whatever it takes to get the job done well and on time.”
- Use speed. “Complete every project you’re given before it’s due,” Tschohl says. “If you say you will have a report completed by Wednesday, finish it by Monday. Manage your time. Execute tasks based on priorities. Don’t procrastinate.”
- Learn. “The more knowledgeable you are, the more capable you will be and the more successful you will become,” Tschohl says. “Learn as much as possible about your job, your industry, and your customers. Don’t forget the personal factor; if you want to advance your career, you also must have strong people skills.”
- Ask for training. “Ask your supervisor or manager to help you identify the skills that will make you more promotable,” Tschohl says. “Then sign up for every training program your company offers, as well as those for which the company will reimburse you.”
- Be positive. “Smile, be courteous, be helpful,” Tschohl says. “Don’t complain. Don’t hang around with negative people. Your attitude determines how you feel about yourself—and how others feel about you.”
- Believe in yourself. “The way you feel about yourself is the way others see you,” Tschohl says. “Self-confidence creates power, and power leads to improved performance, which leads to promotions. Concentrate on your strengths and recognize the importance of the role you play in your company.”
- Create a game plan. “Set a career goal with target dates,” Tschhol says. “Write that goal down and look at it every day—and then develop clearly defined and measurable strategies to achieve it. Visualize achieving that goal; make it part of you. As you reach one goal, set another that will have you reaching a little higher.”
- Ask for more responsibility. “Once you have demonstrated capability and credibility in your current position, ask for more responsibility,” Tschohl says.
- Perform. “Deliver what you promise,” Tschohl says. “Identify problems and seek solutions. Do more than you are asked to do. Go out of your way to provide exceptional service. When you over-fill your position, you will earn the respect of your coworkers and boss, and you will be promoted.”
- Read. “Read one self-improvement book each month, highlighting key points as you go,” Tschohl says. “Doing so will make it easy to review those books and reinforce their messages later on.”
If you want to drive your career—and improve your financial status, you have to have a plan, Tschohl says. “The greatest imitations you
face are self-imposed,” he says. “Set a goal, develop a strategy, and believe in yourself.”
John Tschohl, an international service strategist and speaker, is founder and president of the Service Quality Institute in Minneapolis, Minnesota. Described by Time and Entrepreneur magazines as a customer service guru, he has written several books on customer service, including Ca$hing In: Make More Money, Get a Promotion, Love Your Job; Loyal for Life; e-Service; Achieving Excellence Through Customer Service; and The Customer is Boss. The Service Quality Institute has developed more than 26 customer service training programs that have been distributed and presented throughout the world. John’s bimonthly strategic newsletter is available online at no charge.
You can contact John at 952-884-3311 or e-mail him at quality@servicequality.com .