Essence of Caring

Dictionaries offer synonyms for the word "caring" like devoted, cherished, tender, and fond. The Essence of Caring is designed to enable your employees to demonstrate a "caring" behavior and ensure that your clients perceive they are receiving good care in a hospital manner with individualized service that is The Essence of Caring.

Providing quality care is more of a challenge now than ever before. Not only because advances in medical technology have created a multitude of treatment options, but also because patients have higher expectations and more managed health care choices.

While the medical competence of health care providers and their staff is priority number one among patients and their families, caring is a close second. That caring can only come across through well developed communication skills and the heightened sense of empathy.

This product can be personalized for your organization.

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To create an environment and opportunity for group interaction and communication:

The program is driven by 60 minutes of video delivered in three sessions of up to 2 hours each. The video provides positive and negative examples to enable participants to identify and learn.
The user-friendly Leader Guide is used by facilitators to implement the learning system on site. Facilitators are selected by your organization based on their peer respect, enthusiasm and their true belief in the importance of quality service. The Leader Guide explains how to run group discussions, what materials are needed, and provides a step by step "goof proof" system for the Leader's use in conducting each session.
A participant book and support materials are used by employees to maintain enthusiasm and commitment. Outside reading enhances are the learning experience and reduces the amount of time participants and facilitators are away from their normal duties by as much as16 hours. Less training "downtime" means less cost for your organization.