RUN, CONTROL AND DOMINATE CUSTOMER SERVICE WITH LEADING WORLD-CLASS SOLUTIONS

Questions and Answers About Becoming a Consultant With Service Quality Institute

Q. How would you explain Service Quality Institute’s (SQI) concept?

A. Service Quality Institute (SQI) helps organizations keep customers, build market share and improve the performance of the entire work force so they develop a culture of delivering superior customer service.

Q. What are the top eight reasons for becoming a Service Quality Institute (SQI) consultant?

A. The top eight reasons are:

1. Really passionate about customer service.
2. Want to be your own boss and an Entrepreneur.
3. Support from SQI and its worldwide brand.
4. Decision-making freedom.
5. An ability to earn more money without limitations.
6. Flexibility and freedom to shape your own destiny.
7. Love training and facilitating
8. Ability to help top executives improve performance of their total work force.

Q. What are the key advantages that a consultant enjoys?

A. The seven key advantages are:

1. The ability to represent SQI, the global leader in customer service.
2. Training on how to sell SQI’s technology so you can quickly make sales and increase your income.
3. On-going support to help you penetrate the marketplace.
4. On-going new product development so you have the newest and hottest product enabling you to generate future resales with existing clients as well as fresh opportunities with new prospects.
5. The credibility of SQI’s worldwide client list to bolster your image in the marketplace.
6. The opportunity to represent a global firm with 34 years of experience.
7. The freedom to have your own business and earn unlimited income.

Q. What is the focus of a consultant’s practice?

1. Focuses on personal sales
2. Personally conducts the training
3. Discounts are 30 percent
4. Discounts are 30 percent on Customer Service Certification seminars
5. $25,000 sales expected

Q. How do I make money, sell and implement your training programs?

A. There are four ways:

1. Smaller organizations prefer someone, like you, to do all the training and facilitating. Our facilitator material will help you to skillfully and professionally do the training. Your gross profit should be 80-90 percent.
2. Larger organizations prefer to have you conduct a Train-the-Trainer Seminar (you should be able to charge $1,500-$2,000. All profit is yours.) to train their staff to facilitate the technology internally in order to save money and then they buy the product from you with a 30 percent profit.
3. Some organizations only want to buy product. They don’t want to invest in training fees and travel expenses. Most of SQI’s product is very user-friendly so this is not a problem. Just sell the product with a 30 percent profit.
4. Customer Service Certification Seminars where organizations can send individuals to an open seminar. Gross profit should be 80-90 percent. You must be certified first.

Q. Do I need to make an investment?

A. Yes. Without inventory and marketing materials you don’t have a chance. It’s impossible to build a business with no material to show or train with.

Q. What is the investment?

A. You need $5,000. This gives you $18,340 in product, at retail prices and enough material to successfully train your first 100 participants. You should be able to charge $125 per person, which will create $12,500 in income.

Q. Is financing with terms available for this investment?

A. Yes, you can. You can put $1,250 down and pay $1,250 every 30 days until paid. No interest if payments are made on time. SQI releases $1,250 of wholesale product as each payment is received.

Q. What type of training do I initially receive?

A. Consultant receives 3 days of free Consultant training in Minneapolis for free. Customer Service Certification seminars are available at 30 percent discount.