Connections Testimonials

Connections

In today's competitive higher education environment, colleges and universities need to be concerned with the messages they send every day to their current and prospective students. Poor service can lead to poor student satisfaction, and when students are not satisfied , they often go to a different institution, or worse, drop out. That's why hundreds of campuses throughout North America have turned to Connections and Advanced Connections. These programs provide the most comprehensive customer service training designed specifically for colleges and universities.

Develop quality service skills with this interactive program for campus supervisors, managers, and staff.

"I'm seeing more conversation about customer service as a result of the training. People are talking about how they can make things better in their areas."

                                                                          Dr. Gloria Raines, Vice Chancellor for Student Affairs
                                                                            Louisiana State University at Shreveport

"What we liked most was building a sense of community and a better cooperation and understanding as well as more focus on customer service."

                                                                           Kristin Lovig, Director of Human Resources
                                                                           Grinnel College (Iowa)

"A giant step forward for quality service on campus. We continue to work at the systems issues we diagnosed with this program."

                                                                Nancy Dishner, Ph.D., Vice Provost for Enrollment Services
                                                                            East Tennessee State University