Connections Content

Connections

In today's competitive higher education environment, colleges and universities need to be concerned with the messages they send every day to their current and prospective students. Poor service can lead to poor student satisfaction, and when students are not satisfied , they often go to a different institution, or worse, drop out. That's why hundreds of campuses throughout North America have turned to Connections and Advanced Connections. These programs provide the most comprehensive customer service training designed specifically for colleges and universities.

Develop quality service skills with this interactive program for campus supervisors, managers, and staff.

This program can be personalized for your organization.

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Connections and Advanced Connections are ideal for:

Administration staff from the registrar's office, financial aid office, admissions, and other highly visible service areas such as campus libraries.
Supervisors and managers including department and division directors and their associates, as well as deans and vice presidents.
Custodial, housing, and other staff such as public safety officers who have daily contact with students.
Student employees who need training in service and teamwork skills.

Both programs feature service issues specific to higher education, such as registration and financial aid. Connections and Advanced Connections work well as a combined, two-step training program, or as individual service training programs. Connections tends to focus on individual skills, while Advanced Communications is more relationship and teamwork-focused.

Connections and Advanced Connections includes comprehensive leader guides, participant materials, videos, and certificates of accomplishment.

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