4 days

Advance your career with credentials recognized by organizations everywhere.

• Gain the skills you need to contribute to your organization and advance your career by gaining recognition for those skills.
• Service Quality Institute provides Certification in specific areas of specialty within the training profession. A series of workshops is required to achieve Certification.
• Regardless of your experience or educational background, you will be given the opportunity to demonstrate your competence in each workshop.

Who Should Attend:

• Leaders, managers and supervisors who want to master the skills critical to nurturing a service culture.
• Service champions who want to improve their coaching and reinforcement skills and learn how to facilitate Leading Empowered Teams and Feelings to build a more customer driven organization.

Purpose of the Workshop:

• Learn how to Facilitate Leading Empowered Teams and Feelings.
• Be provided facilitator materials to train your internal staff.

Workshop objectives:

• Be certified to facilitate Leading Empowered Teams and Feelings.
• Provide tools to drive customer service internally.

What you will learn :

• How to facilitate Leading Empowered Teams.
• How to facilitate Feelings , SQI's flagship customer service training program.
• Techniques to keep training on schedule and exciting.
• Skills on how to keep all participants involved.
• Methods to keep the vast majority of time built around group discussion instead of lecture.

Instructional Methods:

• Provides user friendly facilitator methods
• Role-playing to master superior facilitating skills

Reinforcement Tools:

• Leaders Guide for Leading Empowered Teams
• Power Point Presentation for Leading Empowered Teams: Value $500.00
• Leader Guide with 3 DVD's, videos or CD's for Feelings: Value $999.00
• Certified Customer training.

Materials Include:

• License fee to teach Leading Empowered Teams and  FEELINGS,  within your organization, when purchased from Service Quality Institute
• Leading Empowered Teams Leader Guide and PowerPoint presentation - $500 value
• Feelings Facilitator Kit with 3 DVD's, CD's or Videos - $999 value
• Licenses you to teach these two programs & purchase participant materials
• Leading Empowered Teams Participant materials - $150 each (Save $649 per person)
• Feelings Participant Materials - $19 each (Save $180 per person)

License Fee for Participant Materials:

Leading Empowered Teams (81%-88% Discount)
1-99 $150.00 per person
100-249 $130.00 per person
250-499 $115.00 per person
500+ $ 95.00 per person

Feelings –Any Version (90%-94% Discount)
1-499 $ 19.00 per person
500-2499 $ 15.70 per person
2500+ $ 12.20 per person

Dinner at John Tschohl's Home, founder and president of Service Quality Institute, the last night of the Certification Seminar for all participants