Blood Center Spirit of Excellence
Providing quality care is more of a challenge now than ever before. Not only because technological advances in medicine have created a multitude of treatment options, but also because patients are more knowledgeable - and they want to be informed.

In fact, informing has become as much a part of treatment as intervention. And that's why responsible health care providers know how to provide this information comptetently, accurately and compassionately.

The goal of The Spirit of Excellence is to improve service to internal and external customers- patients, their families, the medical staff, and each other.

This program can be personalized for your organization.


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Blood Center



The three- session program is driven by 60 minutes of video.  The video provides good and poor examples for participants to identify with and learn from.

A participant book and support materials are used by employees to maintain enthusiasm and commitment.  Outside reading and exercise enhance training time by eight to sixteen hours.

9201 East Bloomington Freeway,
Minneapolis, MN, USA 55420-3437
Phone:(952) 884-3311
Fax:(952)884-8901
If you have any comments, please let us know: quality@servicequality.com