Blood Center Spirit of Excellence

Providing quality care is more of a challenge now than ever before. Not only because technological advances in medicine have created a multitude of treatment options, but also because patients are more knowledgeable - and they want to be informed.

In fact, informing has become as much a part of treatment as intervention. And that's why responsible health care providers know how to provide this information comptetently, accurately and compassionately.

The goal of The Spirit of Excellence is to improve service to internal and external customers- patients, their families, the medical staff, and each other.

This program can be personalized for your organization.

Call today for details or purchase this product now.

Brochure Request

To create an environment and opportunity for group discussion and communication, the Leader Guide is used by facilitators to implement the system on site. It explains how to run the group discussions, describes what material is needed, and provides a recommended script for the Leader's use in conducting each session.

The Spirit of Excellence will provide your employees the opportunity to network with co-workers, from all areas of your organization, during a video-based patient relations and customer service workshop designed to help with one of the most challenging parts of their job- dealing with people and problems. The program focuses on enhancing
communication, interpersonal and customer service skills so that they can
do their best in meeting the challenges they are faced with every day.

The Spirit of Excellence includes:

Leader Guide
Participant Book
Support Materials
60-minute DVD
Certificates of Accomplishment

This program is also available in Chinese.