Attaining Delivery

Attaining Excellence

Attaining Excellence achieves results because it's more than a one-shot training event. It's a proven workforce development system designed specifically to improve service quality. It works because it's used organization-wide for everyone with external or internal clients. And the content has been developed using 28 years of research on customer service and feedback by training professionals in industry and government.

This system has three parts: active learning by managers; coaching and evaluation by supervisors; and recognizing quality service performance on-the-job.

This program can be personalized for your company.

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Attaining Excellence Implementation Options

TURN-KEY PROGRAM IMPLEMENTATION
Classroom training by Service Quality Institute affiliated training professional(s) using the ready-to-go or a customized curriculum.

TRAIN-THE-TRAINER
One-day workshop for those who facilitate the classroom learning of managers. Prior training
experience not required; enthusiastic individuals with good presentation and people skills helpful.

IN-HOUSE FACILITATION
Facilitation and participant materials are supplied for internal training. Everything needed to plan, organize and teach is provided for classroom learning. Leader Guide recommended for each facilitator.