Attaining Excellence
Attaining Excellence achieves results because it's more than a one-shot training event. It's a proven workforce development system designed specifically to improve service quality. It works because it's used organization-wide for everyone with external or internal clients. And the content has been developed using 28 years of research on customer service and feedback by training professionals in industry and government.

This system has three parts: active learning by managers; coaching and evaluation by supervisors; and recognizing quality service performance on-the-job. 

This program can be personalized for your company. 

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Positive reinforcement has always been more effective than negative sanctions in changing behavior. Attaining Excellence honors participant learning with a "Certificate of Accomplishment" for the classroom component. Supervisors may award a striking bronze "Commitment to Excellence" cloisonné pin when they catch workers providing quality service. Recognition completes the customer service improvement cycle.

9201 East Bloomington Freeway,
Minneapolis, MN, USA 55420-3437
Phone:(952) 884-3311
Fax:(952)884-8901
If you have any comments, please let us know: quality@servicequality.com