Service Quality Institute is the global leader in customer service skills and brings you all the materials necessary to improve your customer service. The founder and president is John Tschohl.

Tschohl founded the company in 1972 focusing on increasing the performance of the work force. In 1979, long before quality and customer service became a hot topic, John Tschohl developed the world's first customer service training program with tips and strategies for increased performance in the work place. The firm started with one program, three audio tapes, a user-friendly leader guide and a 128 page participant book.

Our customer service training programs are loaded with customer service strategies and are in 11 languages.

Competition is tough. Customers are more demanding than ever before. Customer service continues to get worse. The pressure is increasing to reduce costs and prices. Almost all dollars are spent attracting new customers and virtually nothing to keep them.

Service Quality Institute offers 30 customer service training programs that you can pick and choose from to improve quality and customer service. For those of you serious about creating a customer service culture and being the best in your market, we encourage you to partner with Service Quality Institute to help you deliver over the next several years a high performing, customer service driven work force.

Our customer service strategies will measurably increase performance in 16 areas as highlighted on the following measurement section. Maximum impact on quality service and customer retention demands that you keep employees motivated every month. This means you need to introduce a new customer service training program every four to six months to avoid the down turns in customer service. It better be new, different and reinforce the message learned in the previous customer service program.

Take action today. Keep your customers and increase your market share. Invest in your most precious assets; your employees and your customers.