Quest Content

Quest for the Best

Quest for the Best is an educational program in video and print by Stanley Marcus (Chairman EMERITUS of Neiman Marcus Company). Based on fifty years of selling experience, its objective is to help salespeople develop skills in the areas of sales and service.

"A sales professional is one who constantly seeks personal and professional growth. Your employees' participation in Quest for the Best is a positive step toward continued enhancement of their professional knowledge and skills. Putting the concepts and techniques of Quest for the Best into practice gives your employees the power to reach their potential as sales professionals. Everyone benefits from this program, including your sales professionals, your customers, and your store."
-Stanley Marcus

This program can be personalized for your organization.

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This guide to professional selling and service is comprised of five key elements: a two day train-the-trainer seminar, four videos, a leader guide, a participant book, and support materials. These sessions focus on sales skills, quality service techniques, and professionalism.

In addition, six monthly follow-up sessions featuring three videos and six booklets are designed to reinforce and expand on the initial workshops. Interaction between employees is vital to the content. Video scenes are designed to stimulate discussion, to illustrate outstanding professional sales and service techniques.

Leader Guide

Each group leader receives a leader guide, which provides simple step-by-step instructions on how to prepare and conduct each session. Specialized training is mandatory for designated leaders.

Participant Books

Each participant receives an easy-to-read illustrated book to lead him or her through each session. A topic specific booklet is provided for each of the six follow-up sessions. Questions and answer sessions produce group involvement and active discussion.

Video

Each video functions as the basis for the four group sessions. Professional talent portrays poor and excellent interactions between salespeople and customers.