• SYNDICATED MONTLY FEATURE ARTICLES (1,000 words). If you wish to receive the free articles, from here on in please call or send us an email.
• Timely, lively topics. Written by John Tschohl.

REVIEW PAST ARTICLES:

1. Too Little, Too Late: Service Recovery Must Occur Immediately - as JetBlue Discovered
2. The Power of Fundamentals - Master Them and Reap the Rewards
3. Service Recovery Puts the WOW in Customer Service
4. Don't Hire Employees Who Don't Like People
5. If You Want Good Service - You Must Challenge Bad Service
6. Botswanna - The Best In the World!
7. Got Voice Mail? Dump It!
8. Bad Bosses: Don't Be One
9. Save Money and Build Morale
10. Six Steps to Creating A Service Culture
11. Service Recovery
12. Plan For Success - and You Will Succeed
13. 4 Dirty Little Secrets of Empowerment
14. E-Commerce: Technology Alone Won't Ensure Success
15. China Turns to the U.S. for Customer Service Training
16. What is Service Recovery - And Why Do You Need it?
17. Forget Money - Focus On Praise
18. Its Time To Stand Up and Complain
19. Everything You Ever Wanted To Know About Service Recovery
20. Want To Make More Money? Read On!

If you reprint these articles in any form, use Mr. Tschohl's byline. Thank You.

Interviews available with John Tschohl, President of Service Quality Institute. Call or leave an e-mail message giving times and dates that you are available, with phone number.

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