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Leading Empowered Teams for Service Quality

Leading Empowered Teams for Service Quality teaches skills through interactive modules emphasizing hands on experience.

The results are memorable episodes applied to produce positive changes in the behavior of the participant's quality service team. Quick results are achieved through the application plans and on-the-job reference manual required for team leaders.

Leading Empowered Teams for Service Quality was created by Service Quality Institute, the global leader in customer service dedicated to quality service training and research. Over the last three decades, Service Quality Institute has developed a wide range of learning systems, helping thousands of organizations enhance their level of quality customer service.

This program can be personalized for your organization.

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Leading Empowered Teams for Service Quality is available through a number of enrollment options. Best results will be obtained if the workshop is delivered in two concurrent day sessions. If necessary, the system can be facilitated in two separate day sessions or divided by modules to suit your training needs. Service Quality Institute also has certified customer service certification seminars where you and your staff can attend certification for Certified Customer Service Leader (CCSL) or Certified Customer Service Trainer (CCST) seminars at Service Quality Institute.

The Job of quality service is the responsibility of every manager, supervisor and employee. Now is the time to empower your team toward that goal. This workshop can be the first step. In addition to professional trainers, your involvement in the seminar includes comprehensive materials to implement this highly effective program.